Refund policy

Return & Refund Policy

Last Updated: June 2026

At Itel Tech, customer satisfaction is our priority.

Returns

Customers may request a return within 7 days of receiving their order if:

  • The product is damaged upon arrival.

  • The wrong product was delivered.

  • The product has a manufacturing defect.

Conditions for Returns

To qualify for a return:

  • The item must be unused and in its original packaging.

  • All accessories, manuals, and invoices must be included.

  • Proof of purchase is required.

Refunds

Once the returned item is inspected and approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds may be issued through bank transfer, EasyPaisa, JazzCash, or store credit.

Non-Returnable Items

The following items cannot be returned:

  • Products damaged by misuse.

  • Products without original packaging.

  • Clearance or sale items (unless defective).

Contact

For return requests, please contact our support team before sending any item back.